Complaints Handling and Volume Control
Complaints Handling and Volume Control
revenue generated in 1 year for 1 client
Inbound Sales
With our extensive multi-sector experience in customer service and the need to help the customer deeply rooted in our business culture, we can maximise customer value and customer satisfaction with our customer-centric strategies.
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Inbound Sales
Product Knowledge
Our unique sales offering is built around our tailored integration of people and technology into our clients' sales funnels.
In today's consumer-led environment, customers demand immediate access to products and information.
Our dedication to the training and development of our people means our advisors are the most knowledgeable in the business. With a fast track to development, we integrate our advisors with your product set quicker than ever, meaning that as soon as they take their first call, they know your product range inside and out and can quickly advise the customer on the best solution.
Knowledgeable advisors lead to a fast, efficient service that maximises sales.
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Inbound Sales
Multi-Sector Experience
Whether we're upgrading a customer to multi-car insurance or cross-selling customers to a new broadband and TV bundle, we have extensive experience in a multitude of sectors.
This, coupled with our tailored approach and our deep integration into our clients' businesses, means we can maximise customer value in any sector.
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Inbound Sales
Maximising Results
By having us as your sales partner you get a dedicated team devoted to customer revenue that you can grow at scale.
Through our industry-leading training, our advisors quickly become integrated with your company and products, leading to great results from day one.
Whether it's our 87% improvement on sales conversions or winning back 200,000 customers for our telecoms client, our results speak for themselves.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Solutions
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.
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Customer Experience Transformation
We offer fully integrated customer service solutions tailored to every client’s individual needs.
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Partner Stories
We help the biggest brands in the world transform their customer service solutions.
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