Complaints Handling and Volume Control
Complaints Handling and Volume Control
Customer Service Outsourcing
At Kura, we have vast knowledge and experience of successfully delivering call centre outsourcing for clients across several different industries. We are leading the industry in providing continuous improvement and innovation in our customer service outsourcing solutions. When our clients aim to have a cost-effective, customer-centric approach, Kura delivers.
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Customer Service Outsourcing
Tailored Solutions
We have significant experience in transitioning our services to clients' businesses. With our tailored, flexible solutions, we are well-placed to immerse ourselves and integrate fully into your business, delivering a roadmap for continuous improvement and innovation.
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Inbound Customer Service
Connecting people and helping people.
The demands of customers are increasing. In the changing social, domestic, and economic landscapes of modern life, where information is digitally available 24/7, customers expect to be able to do business when, where, and how it suits them.
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Outbound Customer Service
We take a proactive approach to customer service.
Because the only thing better than solving a problem is giving customers a solution before a problem even arises.
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Payment Services
We can stop payment debt before it occurs.
At Kura, we’ve developed technology that accurately predicts when customers may miss a payment. By reaching out to the customer, we can stop payment debt before it occurs.
Find out moreReady to transform your customer service?
Increase your customer experience ratings, understand your customers better and reduce your costs. Get in touch now and discuss your customer service outsourcing options.
Kura provided the best overall solution and from the outset, it was clear our cultures aligned.
Solutions
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.
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Insights
As an industry leader, we are at the forefront of innovation, growth and development.
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About Us
We are one of the UK's largest independent outsourcer, with 2,000+ people across UK and South Africa
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