Solutions in one powerful software
Contact centre software
Our products automate the easy stuff and help advisors with the hard stuff. We’ve spent years listening to our customers and advisor feedback to produce our best and most powerful suite of contact centre solutions.
Kura-Corporate-1
Contact Centre Software
Syntelate XA
Our in-house software solutions company, Inisoft has been operating on a global level for 24 years and has installed more than 20,000 advisor desktops across the world. We are the people behind the tech.
Our omnichannel advisor desktop and case management tool, Syntelate XA, is simple, powerful, and was developed with strong input from our advisors.
It has been designed to automate the easy stuff and help advisors with the hard stuff.
Inisoft
Our In-House Software Solutions
Introducing Syntelate XA, our latest omnichannel customer engagement suite.
We’ve designed Syntelate XA to be Simple and Powerful.
We believe agents should spend their time doing what humans do best: connecting with your customers. That’s why with Syntelate XA, your agents can handle inbound calls, outbound calls, emails, web chats, SMS messages, and social media interactions – all from the same simple interface.
Syntelate XA automates the easy stuff and helps advisors with the hard stuff.
Using our simple design tools, we can configure Syntelate XA to exactly meet any client’s needs. What’s more, with our Voice of the Customer, Voice of the Agent, and dashboard solutions, we can monitor the effectiveness of your contact centre in real time.
Whether it’s a unified agent desktop, scripting, integrating email and web chats, creating powerful dashboards, Voice of the Agent, or a host of supervisor tools, we can tailor the power of Syntelate XA to deliver outstanding results for your specific needs.
The best people with the best technology makes us truly unrivalled in our field of bespoke customer service solutions.
Our in-house software makes advisors more knowledgeable and efficient, giving them all the customer’s details automatically, even when multiple channels of communication have been used.
Knowledgeable advisors: Your agent has all of the customer’s details in front of them, including a full history of interactions across all channels.
Confident advisors: With all the information they need at their fingertips and scripts to guide them even through complex calls, our advisors can help your customers with confidence and empathy.
Productive advisors: With fluid blending between different interaction types and with everything held in one place, our advisors will spend their time helping your customers – not navigating multiple complex systems.
By building software around the advisor, we allow them to provide exceptional customer service every single time.
Great efficiencies can be made across your business, leading to vast reductions in costs.
Reduce average handling time, improve customer satisfaction: By making life easy for our advisors, and by giving them the information that they need when they need it, our advisors can help your customers faster and better.
Reduce call volumes: With support for email, SMS, web chat, and social media, reduce call volumes while simultaneously allowing your customers to get in touch however suits them.
Improve your data capturing: Capture and report on the data that’s important to you.
Reduce costs: Increase advisors productivity, simplify agent training, and see your ongoing costs fall.
Introducing Syntelate XA, our latest omnichannel customer engagement suite.
We’ve designed Syntelate XA to be Simple and Powerful.
We believe agents should spend their time doing what humans do best: connecting with your customers. That’s why with Syntelate XA, your agents can handle inbound calls, outbound calls, emails, web chats, SMS messages, and social media interactions – all from the same simple interface.
Syntelate XA automates the easy stuff and helps advisors with the hard stuff.
Using our simple design tools, we can configure Syntelate XA to exactly meet any client’s needs. What’s more, with our Voice of the Customer, Voice of the Agent, and dashboard solutions, we can monitor the effectiveness of your contact centre in real time.
Whether it’s a unified agent desktop, scripting, integrating email and web chats, creating powerful dashboards, Voice of the Agent, or a host of supervisor tools, we can tailor the power of Syntelate XA to deliver outstanding results for your specific needs.
The best people with the best technology makes us truly unrivalled in our field of bespoke customer service solutions.
Our in-house software makes advisors more knowledgeable and efficient, giving them all the customer’s details automatically, even when multiple channels of communication have been used.
Knowledgeable advisors: Your agent has all of the customer’s details in front of them, including a full history of interactions across all channels.
Confident advisors: With all the information they need at their fingertips and scripts to guide them even through complex calls, our advisors can help your customers with confidence and empathy.
Productive advisors: With fluid blending between different interaction types and with everything held in one place, our advisors will spend their time helping your customers – not navigating multiple complex systems.
By building software around the advisor, we allow them to provide exceptional customer service every single time.
Great efficiencies can be made across your business, leading to vast reductions in costs.
Reduce average handling time, improve customer satisfaction: By making life easy for our advisors, and by giving them the information that they need when they need it, our advisors can help your customers faster and better.
Reduce call volumes: With support for email, SMS, web chat, and social media, reduce call volumes while simultaneously allowing your customers to get in touch however suits them.
Improve your data capturing: Capture and report on the data that’s important to you.
Reduce costs: Increase advisors productivity, simplify agent training, and see your ongoing costs fall.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
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