Healthcare

Our client represents, supports, and negotiates on behalf of all UK doctors and medical students. They are member-run and led. They fight for the best terms and conditions of employment as well as lobbying and campaigning on the issues impacting the medical profession. They also offer members learning and training courses.

“We look after doctors so they can look after you.”

We transferred all staff, retaining their jobs and increasing their salary and benefits package in the process.

We further invested in our people through an extensive training programme.  Each advisor received 3 weeks of initial employment training and 4–6 weeks in a grad bay environment before moving to a core operational team.  We support advisors through their journey and help to develop their skills and knowledge through tailored and specific coaching.  We invest in our people to allow our them to invest in the members they deal with.

Over the last two years, we have designed, developed, evaluated and implemented a multichannel retention solution for our client that supports the organisation’s membership recruitment and retention strategy.

Between January– July 2020, we retained 1824 members saving the client over £400,000 in lost revenue. Before this, they had more than 3,000 members falling from the base over the same time period.