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Outbound Customer Service
We take a proactive approach to customer service. Because the only thing better than solving a problem is giving customers a solution before a problem even arises.
KURA-Customer- Service
Outbound Customer Service
A Proactive Approach
In many sectors, such as those where premiums can automatically renew, our clients need a proactive approach to customer service.
We help customers by approaching them when we foresee issues that are about to arise, rather than after the issue has already occurred. This not only gives our clients impressive efficiencies and cost savings but ensures that customers feel important and looked after.
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Outbound Customer Service
Customer Care
Excellent customer service isn't simply about dispensing advice there and then. It's about making a real connection with the customer and ensuring their issues are really resolved.
In situations where customer needs are complex, like our partnerships in the charity or the medical sectors, we conduct follow-up calls to ensure the customer's issues are truly resolved, days or even weeks after their initial call.
By showing customers we care, they feel happy, valued, and a stronger affinity with our clients' brands.
Ready to transform your customer service?
Get in touch and talk to us about how, using the best people and technology, we can transform your customer service offering.
Kura succeeded in securing member subscriptions of £432,381 that otherwise would have been lost because of members ceasing their membership.
Solutions
Tailored, 360°, customer service solutions for every industry. Transformation where it matters.
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Customer Experience Transformation
We offer fully integrated customer service solutions tailored to every client’s individual needs.
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Partner Stories
We help the biggest brands in the world transform their customer service solutions.
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